Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

At Virtus Cart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Please read our return and refund policy carefully.

🔄 Return Eligibility

You may request a return if:

  • The product is damaged or defective.

  • You received the wrong product.

  • The product is not as described.

To be eligible for a return:

  • The item must be unused and in original condition.

  • It must be in original packaging.

  • Return request must be made within 24Hours of delivery.

  • Proof of purchase (Order ID) is required.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Used products

  • Products damaged due to misuse

  • Items without original packaging

  • Clearance or final sale items (if applicable)

📦 How to Request a Return

To initiate a return:

  1. Email us at support@virtuscart.store

  2. Mention your Order ID

  3. Share clear photos/videos of the product

  4. Describe the issue clearly

Our support team will review your request within 24–48 hours.

Do not send products back without approval.

🚚 Return Shipping

  • If the return is due to our mistake (wrong/damaged product), we will arrange pickup or reimburse shipping charges.

  • If the return is due to customer preference (if applicable), return shipping costs may be borne by the customer.

💰 Refund Process

Once we receive and inspect the returned item:

  • Refunds will be processed within 5–7 business days

  • The amount will be credited to the original payment method

Depending on your bank or payment provider, it may take additional time to reflect.

🔁 Replacement Policy

In case of damaged or defective products, we may offer:

  • Replacement (if stock available)
    OR

  • Full refund

❗ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your payment provider.

  3. Contact your bank (processing times vary).

If the issue still persists, email us at virtuscart@gmail.com

📌 Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order.

  • Once shipped, orders cannot be cancelled.

📧 Contact Us

For return and refund support:

Email: virtucart@gmail.com
Customer Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)